Refund policy

Pure Bliss Return & Refund Policy

At Pure Bliss, we value your trust and satisfaction. Each product is carefully crafted using natural ingredients and prepared with the utmost attention to quality. If your order does not meet your expectations, you have the right to return it under the conditions outlined below.

1. Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 daysfrom the day you receive your order, without providing any reason.

To exercise your right of withdrawal, you must notify us within this period by email at pureblissnl@outlook.com, including your order number.

2. Conditions for Return

To be eligible for a return, products must meet the following conditions:

  • Items must be unopened, unused, and sealed

  • Items must be returned in their original packaging

  • The product must not be damaged

Please note:
Due to hygiene and safety reasons, we cannot accept returns of opened or used skincare and cosmetic products, in accordance with EU regulations regarding sealed goods.

Additionally, the following items are excluded from the right of withdrawal:

  • Products that are custom-made or personalised

  • Products that are liable to deteriorate or expire quickly

3. Refunds

  • If you return your entire order, you will receive a full refund, including the original standard shipping costs.

  • If you return part of your order, the original shipping costs will not be refunded.

  • Return shipping costs are the responsibility of the customer, unless otherwise agreed.

Refunds will always be issued using the same payment method used for the original transaction.

4. Refund Processing Time

Refunds will be processed within 14 days after we receive your withdrawal request.

However, we may withhold the refund until:

  • We have received the returned goods, or

  • You have provided proof of return shipment

(whichever occurs first)

5. Return Procedure

To return your order:

  1. Email us at [your email address] with your order number to register your return

  2. Ensure the product is sealed, unused, and in original packaging

  3. Send the item to the return address provided in your confirmation

We recommend using a trackable shipping method, as you are responsible for the return until it reaches us.

Frequently Asked Questions

Can I return opened products?
No. For hygiene and safety reasons, only unopened, unused, and sealed products can be returned.

How long do I have to return my order?
You have 14 days from the day you receive your order to register your return.

Do I have to pay for return shipping?
Yes, return shipping costs are your responsibility, unless otherwise agreed.

When will I receive my refund?
Refunds are issued within 14 days after your withdrawal request, and may be processed once we receive the returned item or proof of shipment.

Will my original shipping costs be refunded?
Yes, but only if you return your entire order. If you keep part of your order, the original shipping costs will not be refunded.

At Pure Bliss, we believe in transparency, fairness, and gentle care, not only for your skin, but also in how we serve you.